Question 1

What is the new membership scheme?

Accepted Answer

The new membership scheme “Forever Yellow” is a tiered offering that allows fans to contribute at different levels, with benefits increasing based on the amount you choose to pay.

Question 2

Why are you introducing tiered memberships?

Accepted Answer

We want to give supporters more flexibility in how they support the club, whilst also helping us reach our £100,000 fundraising target to support the football club that we all love. Being able to make a significant cash injection into the football club will also allow the Trust to maintain our shareholding percentage in the football club. Our membership consultation survey completed by over 700 supporters between 20th February – 6th March 2026 showed a strong backing for a tiered membership scheme.

Question 3

Where does my money go?

Accepted Answer

Funds raised through memberships go directly towards supporting the football club —helping strengthen its financial stability and future. To enable fans to have their say on how their money is used, we are asking you to choose up to three choices for how your money is spent; First Team Operations, Youth Development & Stadium Experience. You can choose any combination of the three options, and we will ensure that your money is spent how you tell us you would like it spent.

Question 4

What membership tiers are available?

Accepted Answer

We offer multiple tiers at different price points, each with its own set of benefits. 
The following Forever Yellow Membership Tiers exist: 
Bronze - £2 per month/£24 Annually 
Silver - £5 per month/£60 Annually 
Gold - £10 per month/£120 Annually 
Platinum - £25 per month/£300 Annually

Full details of benefits associated with each tier can be found on our website here: Membership Tiers & Benefits | TUST

Question 5

Do I have to choose a higher tier to be a member?

Accepted Answer

No—every membership tier makes a valuable contribution. Whether you choose a lower or higher tier, you are part of the Trust and helping the club. The Supporters Trust Board voted to maintain the minimum £2 membership fee following the results of the consultation survey to ensure the Trust remains as accessible as possible.  
Additional benefits to standard Trust membership start from the Silver Membership tier onwards & we'd love you to consider upgrading your membership to one of these tiers.

Question 6

Can I upgrade my membership later?

Accepted Answer

Yes, you can upgrade your membership at any time by completing the form here Existing Members - Amend your tier | TUST  
Simply tell us your name, email address and what tier you would like to move to and we will change it for you on our secure membership platform; Beacon CRM.

Question 7

Is membership annual or monthly?

Accepted Answer

Membership can be annual or monthly; both options are available on our sign-up form which can be found here New Member - Sign up here | TUST.  
Although if you can afford to subscribe annually, TUST will be able to transfer more of your subscription to the football club, as our Direct Debit Provider takes a small fee on every transaction.

Membership runs on a subscription basis depending on the option you select. 
Please note if you currently subscribe annually and wish to change to monthly or vice versa, your direct debit will need to be cancelled and re-set up, as we only have the access to change the amount paid, not the frequency. If you complete the membership tier amendment form one of our team will take you through this process.

Question 8

I’m a Corporate member but I really like these new benefits, can I access these too?

Accepted Answer

We really value our corporate members, and we have plans to revamp our corporate member offering later this summer. In the meantime, if you’d like to transfer over to one of our Forever Yellow Membership Tiers we will continue to honour advertising your business on our Website & on our Bi-Monthly Newsletters. Simply complete the membership tier amendment form found here Existing Members - Amend your tier | TUST. 
We hope to host a breakfast morning at Plainmoor later this summer to engage with all of our corporate members and understand what benefits you would like to see as part of a revamped corporate membership offering.

Question 9

I'm under 16, can I become a member?

Accepted Answer

Unfortunately not at this exact moment, however we have recently updated our Trust rules to allow for those aged under 16 to join the Trust (please note, this will not include voting rights). We recognise that young fans are our future Trust members & so in the coming months we will be launching a new Junior Gulls Membership which will be targeted at 5-15 Year olds. This will be an annual subscription running from July to June each season and will include a whole host of benefits targeted at Under 16s.

Question 10

I requested my membership tier to be amended yesterday but I've heard nothing back?

Accepted Answer

We aim to Process all membership tier change requests as quickly as possible. However, as the Trust is run by Volunteers, there may occasionally be a short delay in responding. 
If you’ve submitted a request recently, please allow a couple of days for us to review and action it. We appreciate your patience and understanding. 
Please direct any additional queries you have to tustmembership@gmail.com

Question 11

What kind of benefits do members receive?

Accepted Answer

Benefits vary by tier but include: Voting rights within the Trust  Exclusive updates and communications Priority tickets for applicable matches  Entry into prize draws  Club Shop Discounts  Discounts in Boots & Laces, & the Gulls Nest Access to events or experiences at the football club and virtually. Please note: Club Shop discounts available through the Forever Yellow Membership Scheme cannot be combined with Season Ticket discounts. Where both apply, the higher discount will be honoured. More details on which tiers contain which benefits can be found here Membership Tiers & Benefits | TUST

Question 12

Are benefits guaranteed?

Accepted Answer

We aim to deliver all listed benefits in conjunction with the football club, but some may be subject to availability or change depending on unforeseen circumstances.

Question 13

Will higher tiers receive better rewards?

Accepted Answer

Yes—higher tiers will include additional or enhanced benefits as a thank you for increased support.

Question 14

What is the Supporters Trust?

Accepted Answer

The Trust is a democratic, fan-led organisation that represents supporters and works to support the long-term future of Torquay United.

Question 15

Do I get a vote as a member?

Accepted Answer

Yes—all members have voting rights in Trust matters (subject to the Trust’s rules).

Question 16

How will I know how funds are used?

Accepted Answer

We are committed to transparency and will provide regular updates on how funds are supporting the club.

Question 17

How do I sign up?

Accepted Answer

You can join online via our website in just a few minutes. The Sign-up form is here New Member - Sign up here | TUST & the list of Membership tiers & benefits is here  
Membership Tiers & Benefits | TUST

Question 18

What payment methods do you accept?

Accepted Answer

Our preferred method of payment is direct debit. We do have some existing members who currently pay via standing order, cheque or in some cases Cash. Whilst we will continue to honour this arrangement with existing members all new members will be required to sign up to a Direct Debit via GoCardless, our chosen partner for processing payments.

Question 19

Can I cancel my membership?

Accepted Answer

Yes—membership can be cancelled at any time, although refunds are not possible.

Question 20

Will my membership auto-renew?

Accepted Answer

Membership will automatically renew, if you choose to cancel your direct debit, we will get in touch with you to ask why you are leaving but no further payment will be taken.

Question 21

What is the £100,000 target?

Accepted Answer

This is our current annual fundraising goal to provide meaningful financial support to the football club. As significant shareholders of the football club, we believe that stepping up again is the right thing to do. Every penny we can transfer into the football club will make our club more competitive on the pitch and ensure Plainmoor is an even more enjoyable place to visit.

Question 22

How close are you to the target?

Accepted Answer

We’ll regularly update members and supporters on progress.

Question 23

Does my membership really make a difference?

Accepted Answer

Absolutely—this campaign relies on collective support. Every membership contributes to the overall target.

Question 24

Can I get more involved beyond membership?

Accepted Answer

Yes! We welcome volunteers and supporters who want to contribute ideas, time, or skills

Question 25

Will there be member events?

Accepted Answer

Yes—we plan to host events throughout the year, with access depending on membership tier.

Frequently asked questions